Shipping Policy-Cotopaci


Thank you for choosing Cotopaci! This Shipping Policy outlines the details of how we deliver our products to you, including shipping methods, costs, timelines, and related policies. By placing an order through our website [www.cotopaci.com], you agree to the terms below.

  1. Shipping Destinations
    We currently ship to [list of countries/regions, e.g., “all 50 U.S. states, Canada, and select European countries”]. For international destinations not listed, please contact us at [email protected] to inquire about availability.
    Note: We cannot ship to P.O. boxes, military addresses (APO/FPO), or certain remote locations. If your address is ineligible, we will notify you after order placement to arrange an alternative delivery address.
  2. Order Processing Time
    Orders are processed Monday through Friday, excluding holidays.
    Standard processing time is 1–3 business days from the date of your order confirmation.
    Custom or personalized products may require additional processing time (3–7 business days), which will be specified on the product page.
  3. Shipping Methods and Timelines
    We partner with trusted carriers (e.g., USPS, FedEx, DHL) to deliver your orders. Shipping timelines depend on the destination and method selected:
    3.1 Domestic Shipping (Within [Country])
    Standard Shipping: 3–5 business days after processing.
    Expedited Shipping: 2–3 business days after processing (available for an additional fee).
    Overnight Shipping: 1 business day after processing (available for select locations, additional fee applies).
    3.2 International Shipping
    Standard International: 7–14 business days after processing (varies by country).
    Express International: 3–5 business days after processing (additional fee applies).
    Note: Shipping timelines are estimates and do not account for customs delays, weather disruptions, or other unforeseen circumstances beyond our control.
  4. Shipping Costs
    Shipping costs are calculated based on the destination, package weight, and shipping method. You can view the exact shipping cost for your order during checkout, before finalizing payment.
    Domestic Orders: Free standard shipping on orders over [amount, e.g., “(100”]. Orders under this amount incur a flat rate of [amount, e.g., “)8.99”] for standard shipping.
    International Orders: Shipping costs are calculated at checkout, based on the destination and package weight. International orders may also be subject to import duties, taxes, or customs fees, which are the responsibility of the recipient.
  5. Order Tracking
    Once your order ships, we will send a confirmation email with a tracking number and a link to track your package through the carrier’s website. Tracking information may take 24–48 hours to update after shipment.
    If you do not receive tracking details within 5 business days of your order confirmation, please contact us at [email protected] with your order number.
  6. Shipping Issues
    6.1 Lost or Stolen Packages
    If your tracking shows a package as “delivered” but you have not received it, please check with neighbors, building management, or your local carrier first.
    Contact us within 7 days of the reported delivery date, and we will investigate with the carrier. If the package is confirmed lost or stolen, we will issue a replacement or refund at our discretion.
    6.2 Damaged Packages
    Inspect your package upon delivery. If items are damaged, take photos of the packaging and the damaged goods, then contact us within 48 hours of delivery at [email protected]. We will arrange a replacement or refund.
  7. Address Changes
    If you need to update your shipping address, contact us immediately at [email protected]. We can only modify addresses if the order has not yet shipped. Once shipped, we cannot redirect packages, and you will need to coordinate with the carrier directly.
  8. Undeliverable Packages
    If a package is returned to us as undeliverable (e.g., incorrect address, recipient unavailable), we will notify you. You may choose to have the package reshipped (at your cost) or receive a refund (excluding original shipping fees).
  9. Changes to This Policy
    We may update this Shipping Policy from time to time. Updates will be posted on the Site with the revised “Last updated” date. Your continued use of our services after changes take effect constitutes acceptance of the new policy.
  10. Contact Us
    For questions about shipping, please reach out to our team at:
    [email protected]